Shipping Policy

• All orders are dispatched within 24 hours after the order is confirmed.
• The standard delivery time is 1-4 business days after dispatch.

Return Policy

• We gladly accept returns, exchanges, or replacements of ONLY unused merchandise within 7 days from the date of delivery.
• Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition. Orders with FREE gifts are not eligible for returns or exchanges as they are considered final sale items.
• If the product received is damaged or has a manufacturing defect, contact Customer Service at care@valenium.com or message us on WhatsApp +91 91362 61015 within 24 hours of delivery with an unboxing video.
• The pick-up and delivery of the products will be taken care of by Valenium.
• For returns of Cash on Delivery (COD) orders, a Razorpay link will be sent to the registered mobile number for the refund.